Privacy Policy

At ProTek RC Sales, we understand that your passion for RC is all about performance, precision, and reliability. This commitment extends to how we handle your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rcpartsstore.com.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Contact details (name, email address, phone number)
• Shipping and billing address
• Payment information (credit card details, PayPal information)
• Purchase history and preferences
• Communications with our customer service team

Technical Information

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring websites or search terms

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process your orders and transactions
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send promotional emails about new products, special offers, or other information we think you may find interesting (you may opt out at any time)
• Customize your experience on our website based on your interests and preferences
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information with third parties in the following situations:

• Service Providers: We share information with third parties who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, and marketing assistance.
• Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information when required by law, court order, or other governmental authority.
• Protection of Rights: We may share information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

We do not sell, rent, or trade your personal information to third parties for their promotional purposes.

4. Data Storage and Security

We implement appropriate technical and organizational security measures designed to protect your personal information. Your data is stored on secure servers and accessed only by authorized personnel.

All payment transactions are encrypted using SSL technology. We comply with PCI-DSS requirements to ensure secure handling of credit card information.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request copies of your personal information.
• Correction: You can request that we correct any information you believe is inaccurate.
• Erasure: You can request that we erase your personal information, under certain conditions.
• Restriction: You can request that we restrict the processing of your personal information, under certain conditions.
• Objection: You can object to our processing of your personal information, under certain conditions.
• Data Portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our website.
• Functionality Cookies: Allow us to remember choices you make and provide enhanced features.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. International Data Transfers

As we serve customers globally (excluding some remote areas), your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy when transferred internationally.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us